When it comes to dealing with clients who want to cancel an existing order for one of their EVs,
You have definitely experienced the agony of cancelling service subscriptions at least once in your life if you reside
Some internet service providers make things so challenging that you almost feel driven to utilise their services
Since the issue is so well-known, even Saturday Night Live created a comedy about terminating
Typically, agents transfer your request from one department to another, hang up,
then a new representative picks up the phone to restart the conversation.
It should go without saying that these actions are repulsive.
However, it appears that other businesses than cable providers also entice customers using dubious tactics.
According to Inside EVs, the electric car start-up Lucid calls customers up to 14 times to keep them from cancelling a purchase.
According to Inside EVs, "EV startup labels every cancellation a failure and is increasing pressure on its retail
The "new approach" requires store staff to follow a complex process for lowering client reservation cancellations.
Additionally, this protocol views every cancellation as a "failure" since it keeps the company from meeting its delivery goals.
While the new protocol appears to be a constant source of frustration for Lucid clients
Tesla is the only manufacturer that matters to gearheads who want to better grasp the effects of missing yearly goals.